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FAQ
Yes, we offer worldwide shipping. Delivery times and costs vary depending on your location. Please check our shipping information page for more details.
Delivery times depend on your location. Typically, orders within Europe arrive in 3-7 business days, while international orders may take 7-14 business days.
Yes, in Europe consumers have a 14-day right of withdrawal, allowing them to return goods purchased online without providing a reason. This right ensures a full refund, including shipping costs, unless the item is returned damaged or used. Please be aware that we do not provide refunds for snuzz PRO platform, due to their digital nature. We understand that life can be unpredictable, and exceptional circumstances may arise that warrant consideration on a case-by-case basis. If you believe your situation warrants for an exception to our refund policy, please contact our support team.
We typically respond to all inquiries within 24-48 hours during business days. For urgent matters, please mention it in your message.