Terms & Conditions

General

snuzz runs snuzzshop.com website (in text “Website”) and snuzz PRO service (“Service”) connected to the snuzz. These Terms and Conditions (the “Terms”) govern the relationship between you and snuzz a brand under the laws of the Republic of Seychelles. These Terms and Conditions address specifically the access and use of the service. By purchasing and/or accessing the aforementioned service you comply expressly with the Terms and Conditions specified herein.

An on-going membership is provided at snuzzshop.com/pro.

Your membership is automatically started if not canceled following a free trial period of 3 days. See our “Pricing Plans” section for membership pricing information. Memberships run automatically until you actively cancel your membership. No binding period applies, which means it can be terminated at any time.

When signing up for a membership through any of our ongoing campaigns you agree to let snuzz cancel the promotional trial period price and charge the regular 14-day subscription rate from the credit card that was used when signing up for the service. When purchasing a subscription, it will automatically be renewed every 14-day until you decide to terminate it. No hidden fees will be charged when signing up and you can terminate the subscription at any moment before the end of the 3 day free trial period with no charges.

Should the customer’s credit card reject the subscription charge, the same credit card will later be charged the same amount until payment is registered successfully.

Rejected payments are charged again upon 14-day subscription renewal. Continuous rejected payments that last over 6 months will result in immediate subscription termination and access to snuzz PRO will be closed.

snuzz reserves the right to issue both digital and physical invoices if an order is not completed through credit card payment. Invoices may be issued by a third party in accordance with snuzz’s legal right to use so called factoring methods.

These general Terms and Conditions apply when you visit the website and or place an order via the website. By placing your order, you confirm that you have read, accepted, and agreed to comply with these Terms. You also acknowledge that you have read and understood the Privacy Policy.

snuzz may only be used by persons who are 18 years of age or older (21 in the USA). By visiting or ordering from snuzz, you certify that you are older than 18 years.

snuzz reserves the right, in its sole discretion, to change these general Terms and Conditions (including price adjustments or surcharges) at any time without notice, notice period or the like. If these general Terms and Conditions change, the amended version will be made available via snuzz and the date specified in the "last updated" will be adjusted. It is the customer's obligation to read the Terms and Conditions every time the customer visits and or orders.

Information on the Website

snuzz strives to make sure that all information provided on the Website is correct, but with reservations for limited availabilities and possible errors in pictures or writing, e.g. errors in product descriptions, incorrect prices, or erroneous information about stock availability. snuzz furthermore reserves the right to correct such errors at any time and change or update information. All pictures on the Website are intended as illustrations only and do not guarantee the exact appearance or condition of the product.

We reserve the right to change or cancel orders where incorrect pricing and or other typos have been made.

Customer Support

We strive to provide the very best customer support available, 24/7 all year round. We will do our best to offer guidance and live chat support within 24 hours every day all year round.

All queries can be sent to: support@snuzzshop.com. We provide assistance in English and other languages using translation services, please send us your questions in your desired language.

Unread introduction E-mails, Invoice E-mails and other informative E-messages

snuzz is not to be held accountable for the loss or inability to receive e-mails, invoices, receipts, terminations and other important messages on behalf of the subscriber. It is the sole responsibility of the subscriber to provide a legitimate and fully functional e-mail address that can ensure all e-communications on behalf of snuzz are received, read and not sent to the spam or ”junk mail” folder. E-mail providers such as Hotmail and Gmail are less reliable when it comes to acknowledging e-mails issued by snuzz. Therefore we recommend using an alternative provider when signing up to snuzz PRO.

Payment & Billing

You have the sole responsibility of ensuring that your payment information is correct. You agree to pay in advance for the services provided and ahead of the time period in which said services are provided. Unless otherwise stated, you agree to be billed automatically in order to prevent any disruption of your Services. Payment will be made with the use of your credit card or other billing solutions provided by you and kept on file with us, until you notify snuzz of your desire to cancel your Services.

snuzz does not store payment information. All payments are made through SSL encryption technology in order to ensure maximum safety.

You acknowledge and accept that any card and/or related billing and payment information provided by you will be shared by snuzz with a third party associate, such as: payment processor and/or other payment processing services. The subscription period starts after a 3-day free trial period.

If you do not cancel your subscription by the time your free trial period expires, your card will be charged the corresponding amount which is specified in our “Pricing by Area Table”. Your Campaign Country will determine the amount and currency to be paid.

snuzz reserves the right to charge you a trial fee and thereafter a full membership fee, which is specified in our “Pricing by Area Table”, in order to access our Services.

snuzz reserves the right to change its fees at any time, upon notice, if such a change should affect your current or future subscriptions.

Pricing Disclaimer

The initial and recurring prices listed below are indicative and may not in all cases reflect the final amount charged. Prices are subject to variation due to factors including, but not limited to, special offers, promotional discount codes, currency conversion rates, and fluctuations in the currency market at the time of purchase or renewal.

While the pricing table provided serves as a general reference and will be accurate in most instances, we reserve the right to adjust prices at our sole discretion in response to the aforementioned factors. Such adjustments may occur without prior notice.

We expressly reserve all rights to modify pricing as necessary and disclaim any liability for discrepancies arising from these changes.

snuzz PRO Pricing Plans

*Please note that transactions are processed in € (euros), corresponding ammount will be converted.

Cancellation

You may terminate or cancel your service by sending a written notice to our support team via email: support@snuzzshop.com. You can also log in to your account and cancel your subscription at any time.

You have the right to discontinue and/or cancel your account and/or any snuzz PRO Services at any time.

Please note that your subscription can also be paused for an unlimited period of time due to travel/vacation or other reasons. For further enquiries please include the following information: order number, customer ID, full name and email-address.

You can cancel your subscription at any time. However, your profile will still remain active until the next billing period starts. After that, you will no longer be able to access snuzz PRO dashboard and we will delete all personal information. We shall not be held responsible for such deleted information.

Delivery Policy

You will receive access to login to snuzz PRO digital course platform with e-mail credentials that was used to place an order and OTP code sended to your e-mail. Your delivery of the product (access to snuzz PRO course dashboard) is instant upon purchase, which constitute delivery to you of the item(s) you have purchased through us.

In case you have not access to course dashboard with e-mail credentials of your purchase, or the email with the receipt for your item(s), you must make contact to us within 3 working days from the initial date of the order of the item(s). If you do not contact us within the constituted time frame of 3 working days from your initial purchase of your item(s), then it will be considered as the item(s) have been received to the rightfully purchaser, and therefore delivered to you correctly.

Termination

snuzz can decide to terminate your access to its Services, in full or in part, without prior notice, in the event that:

• You should violate this Agreement
• You should fail to pay your fees in a timely fashion
• You should abuse or use the Service in a way that may harm snuzz or others
• You should violate our Terms & Conditions and/or share other customer’s information (e-mail address, postal address, telephone number, etc.)
• You should demonstrate illegal, non-ethical, irresponsible or harmful behavior that may be interpreted as harassment towards other customers or the snuzz website. Your account should be considered fraudulent.
• You should engage in inacceptable behavior as defined by our website.

In such case, snuzz will not refund any fees paid by you prior to termination, and you will be obligated to pay any fees and charges prior to the effectiveness of said termination.

Please note: Upon Service termination, user content, profile, and related data will be deleted. Your account and the use of our Service will be terminated, either by you or by snuzz. You can terminate your subscription by following the instructions provided by the Service. snuzz has the right to terminate your access to the Service at any moment and for any reason, thus cancelling your right to the further use of the Service. You may terminate your snuzz PRO account at any time by following the instructions provided by the Service. These Terms and Conditions regarding the protection and enforcement of snuzz proprietary rights, your representations and warranties, the disclaimer of representations and warranties, release and indemnities, liability restrictions and any types of damages, data and information ownership, governing law and jurisdiction, as well as miscellaneous provisions will survive any such termination.

Refund Policy

Generally, the fees you have paid for the Services, are non-refundable and/or non-exchangeable due to their digital nature, unless otherwise is stated in this Refund Policy or is required by applicable law. Please note that refunds are only available for the initial purchase and not for any subsequent renewals or upgrades. However, we understand life can be unpredictable and exceptional circumstances may arise. If you believe your situation deserves an exception, please contact us and we’ll review it on a case-by-case basis. Refund requests are reviewed by our customer support team. If approved, we will process and refund the corresponding amount to your credit card. We offer a full refund of all subscription costs (trial + membership) in case you decide to cancel your subscription within 3 days from subscribing.

Note for the EU residents:

If you are an EU user, you have the right to withdraw from service agreement and agreement for digital goods without charge and without giving any reason within fourteen (14) days from the date of such agreement conclusion. The withdrawal right does not apply if the performance of the agreement has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal. YOU HEREBY EXPRESSLY CONSENT TO THE IMMEDIATE PERFORMANCE OF THE AGREEMENT AND ACKNOWLEDGE THAT YOU WILL LOSE YOUR RIGHT OF WITHDRAWAL FROM THE AGREEMENT ONCE OUR SERVERS VALIDATE YOUR PURCHASE AND THE APPLICABLE PURCHASE IS SUCCESSFULLY DELIVERED TO YOU. Therefore, unless the Service is defective, you will not be eligible to a refund in relation to digital goods, and will only be eligible to a proportional refund in relation to digital service.

Inappropriate Use

You are not allowed to upload, display or in any other way provide through or on our Service any content that: (i) is defamatory, libelous, abusive, threatening, discriminating, harassing, offensive or in any other manner violates the law or infringes upon the rights of a third party (this includes copyright, privacy, trademark, publicity and/or other personal or proprietary rights); or (ii) snuzz’s sole judgment, is objectionable or restricts/inhibits any other person from using the Service and/or may potentially expose snuzz or its users to any harm of any kind.

Indemnification Of snuzz

You agree to indemnify snuzz and its directors, employees, agents, contractors and suppliers for any losses, claims, liabilities and damages, including attorney’s fees, that should arise from your access to or use of the Service, including any false representation made to the snuzz, your violation of any of these Terms and Conditions, and/or claims that any product provided by us is inaccurate, inappropriate and/or defective in any way.

Obligations and Warranties

You will ensure snuzz that your access and use of our Service is in accordance with these Terms and Conditions and all laws, rules and regulations applicable within the EU or any other relevant jurisdiction, including those with regards to online behavior and acceptable content, and those which concern the transmission of data exported from the EU and/or the jurisdiction in which you reside. You further warrant that you are the sole proprietor and/or creator of any material submitted through the Service or/ and that you have the right to exploit such material as detailed below.

No Warranties By snuzz

Any and all information, property and rights provided by snuzz are granted on an “as is” basis. snuzz and all its suppliers make no warranties of any kind regarding the Service, expressed or implied, and any warranty, including those of merchantability, are disclaimed. Nor does snuzz make any warranties of any kind regarding accuracy, availability, content, functionality or error-free operation, expected, user-based results or non-infringement. Access and use of the service may be restricted, limited or unavailable during system upgrades, periods of heavy demand, malfunctions or scheduled/unscheduled maintenance as well as other reasons.

Damages and Liabilities - Limitations

snuzz will not be held liable for any incidental, special, indirect, consequential or exemplary damages that might arise out of the access or use of the Service, or due to the inability to access or use the Service or any parts thereof, which includes but is not limited to the loss of use of the Service, insatisfactory or inaccurate results, profit loss, interruptions or damages caused by the loss or corruption of data or information, or data being rendered inaccurate, the cost of recovering such lost data, the cost of substitute services or claims made by third parties for damages to computers, modems, software, telephones or any other related property, even if snuzz has been informed of the possibility of such damages. snuzz’s liability to you or to any third party acting and/or claiming on your behalf is limited to the amount paid by you for the service in the 12 months prior to the initial action that gave rise to the liability, regardless of the form of the action. This is an aggregate limit. The existence of more than one claim does not increase the limit.

The software used on snuzz’s website may possibly have technical, typographical, or photographic errors. snuzz does not guarantee that any material on its website are accurate, complete or up-to-date. snuzz may change the content on its website at any time without prior notice. snuzz does not, however, guarantee that updates will be made to the materials. Furthermore, no refunds will be paid out if and when our software is out of service. We will of course do our best to provide the best service possible for all our subscribers.

snuzz has not reviewed all of the sites/links/url’s connected to its website and is not responsible for the contents of any such linked sites, or the content and/or files uploaded by our users on snuzz. Inclusion of links or files on our website does not imply endorsement by snuzz. The use of any linked content is at the user’s own risk.

Proprietary Rights Regarding Content And Materials

Any content available through our Service, including designs, graphics, texts, images, videos, data, software, audio and other related files, as well as their selection and arrangement (i.e. "Service Content"), are the sole property of snuzz and/or its licensors. No Service Content may be copied, duplicated, modified, distributed, downloaded, reproduced, republished, displayed, transmitted or sold in any form or by any means whatsoever, in whole or in part, other than what is expressly allowed in these Terms and Conditions. Any robots, data mining, scraping or similar methods for gathering or extracting data to obtain Service Content is strictly prohibited. All data and materials produced out of your access and use of the Service is exclusively owned by snuzz. All property and proprietary rights of snuzz not expressly defined in these Terms and Conditions are also reserved for snuzz and its licensors.

Trademarks

snuzz and all other trademarks, including service marks, logos and graphics used through the Service or in connection to the Service are the property of snuzz. Some of them have been registered with the EU Copyright Directive. Access to the Service does not entitle you to use or reproduce the snuzz name or any snuzz or third-party trademarks, including service marks, logos and graphics.

Governing Law and Arbitration

These Terms and Conditions, its subject matter and your respective rights and obligations under these Terms and Conditions are governed by the laws of the Republic of Seychelles, excluding any conflict of law of any other jurisdiction. Disputes that may arise between you and snuzz are to be resolved by means of binding arbitration. Arbitration is to be conducted by a single arbitrator in the the Republic of Seychelles. Unless expressly required by law, each party is responsible for its own legal costs and attorneys’ fees regardless of which party is considered the prevailing party in the arbitration.

Claims Of Copyright Violations - Notices

In order to prove and demonstrate claims, as a copyright owner, of infringement upon your copyrights in connection to the use of any materials available in the Service, you can submit a copyright infringement notification to snuzz pursuant to the EU Copyright Directive. In doing so, you will provide us with the following documentation:

• A physical or electronic signature of the copyright owner or the person acting on behalf of the copyright owner;
• A description of the work which you claim has been infringed due to copyright;
• A description of where the infringed and copyrighted material is to be found on the Service, with enough detail so that we may find it;
• A telephone number, address and email address;
• A statement by you stating that the use of said material is not authorized by law, the copyright owner or its agent; and a statement, made under penalty of perjury, that all of the above information is accurate and that you are indeed the copyright owner or are authorized to act upon the copyright owner's behalf.

Anti-Money Laundering Policy

All of snuzz’s business practices strictly prohibit any acts of corrupt behavior, bribery and/or money laundering activities.

You agree to comply with all applicable laws relating to money laundering, terrorism and commercial or public sector bribes (including but not limited to local anti-corruption laws, the U.S. Foreign Corrupt Practices Act, Canada’s Corruption of Foreign Public Officials Act, the OECD Convention on Combating Bribery of Foreign Public Officials in International Business Transactions and the U.K. Bribery Act).

Should you at any point in time fail to comply with these laws, snuzz reserves the right to terminate your account without prior notice.

Changes In Terms And Conditions

snuzz reserves the right to modify these Terms and Conditions at any time. If the Terms and Conditions should change we will publish it on our website, allowing the subscriber 30 days to cancel the subscription should you disagree with said terms. Subscribers who have not terminated their accounts after 30 days will be considered in compliance with the changes in our Terms and Conditions.

Miscellaneous

These Terms and Conditions include the full agreement between snuzz and you as a subscriber. In the event that any of these Terms and Conditions are considered unenforceable by a court or any other tribunal of competent jurisdiction, such provisions shall be limited to the minimum extent necessary for these Terms and Conditions to remain in full force and effect. A waiver by snuzz or you of any one provision set out in these Terms and Conditions will not eliminate such term or condition or enable a breach thereof. These Terms and Conditions are binding and to the benefit of snuzz and you, as well as to yours and snuzz’s respective successors.

Language

These Terms and Conditions have originally been written in the English language (EN). In the event that any translated version of this agreement should conflict with the original English version, the English version shall prevail.

Complaints

The customer may contact our customer service via live chat or on support@snuzzshop.com and according to the instructions located at the Website to give us any complaints regarding our services.

Complaints are handled by the support team and escalated in the organization if required. The customer shall be informed about the state of the complaint to a reasonable level.

The customer has the right to bring unresolved disputes to snuzz via support@snuzzshop.com.

Force Majeure

snuzz is not liable for any delay, interruption or non-performance caused by circumstances beyond our reasonable control, which directly or indirectly prevents, obstructs or renders the performance of our obligations (including the supply of products, delivery, freight, or access to digital services) impossible or commercially impracticable until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include, without limitation, difficulties to procure raw materials and other disturbances including war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea, and breakdowns or interruptions of any kind as regards to our or our suppliers’ equipment, facilities or systems. In relation to digital services (including access to the snuzz PRO platform, video courses, email delivery), force majeure may also include failures or outages of internet or telecommunications networks, servers, hosting/CDN or email service providers, third-party software or infrastructure providers, cybersecurity incidents (such as DDoS attacks), or governmental or regulatory actions affecting such services.

Governing Law

Terms and Conditions are governed by the laws of the Republic of Seychelles.